Pakistan was hit by devastating floods in summer of 2022 which has affected millions of people across the country with many losing their livelihoods and homes. The effects of these floods were mainly concentrated in Sindh and Balochistan.
In this article, we would be listing different emergency response and services available to people affected by floods in different provinces.
Sindh
Following services are available to flood affectees in Sindh.
1. Provincial Disaster Management Authority, Sindh
Provincial Disaster Management Authority (PDMA), Sindh is a body operating under the Government of Sindh responsible for disaster management, relief, rescue, and rehabilitation. If you are a flood victim based in Sindh and in need of assistance, you can contact PDMA on the following numbers
2. Sindh Health Department
If you need any health assistance, you can contact Sindh Health Department’s helpline on 1025 or you can find the contact information of your district health office from this list.
3. Child Protection Authority, Sindh
If children around you are facing harassment or abuse – which could be of any nature – like child labor, child sexual abuse, forced or underage marriages or if there is an orphan kid in need of safe environment and protection, you contact Child Protection Authority, Sindh on
- 1121
- 021-9933065
to report the abuse and get the assistance for them. Or you can file complain online on Sindh Child Protection Authority’s website.
4. Women Complaint Cell
If you are a woman facing domestic abuse or any kind of difficulty, you can reach out to Women Complaint Cell of Women Development Department of Government of Sindh on their helpline 1094. Or you can lodge your complaint online on Women Development Department’s website.
You can also seek assistance from Women Development Department if you want to learn any skill or start your own small business to help sustain your family.
5. Sindh Rural Support Organization
Sindh Rural Support Organization (SSRO) is working on providing relief and rehabilitation to flood affectees in Sindh. Besides flood relief activities, SSRO runs different programs in Sindh related to poverty alleviation and microfinancing.
SSRO is currently operating in following areas. If you need assistance, you can contact SSRO on the following numbers,
| Location | Address | Contact No |
| Sukkur | Near new Bus Terminal, Shikarpur Road Sukkur | 071-56271820 |
| Khairpur | Talpur Colony Near DHO Office, Mehran University Road, District Khairpur. | 0243-686111 |
| Ghotki | Near Raja Khan House Shanti Nagar Rahamoon Wali Road, Ghotki | 0723-682218 |
| Naushehroferoz | Munwar Colony Near Omaz Medical Center District Noushehro Feroz. | 0242-481462 |
| Thatta | PRC Building Opposite District Police Head Quarter, Near DC Office Makkli District Thatta | 0298-770012 |
| Sanghar | House No. 12 Zahid Town Near Zardari Showroom MirpurKhas Road, District Sanghar. | 0235-582497 |
| Mirpurkhas | House no: 16 Block -C Liaqat Town Near Jarwari Shakh Mirpur Khas | 0233-862252 |
| Badin | Near Virtual University, Abid Town Badin. | 0297-870515 |
| Umer Kot | Near Asad Petroleum Services, Chachro Road Umer Kot. | 0238-500288 |
| Shikarpur | Kehri Nawab Khan Mukhtiarkari Road District Shikarpur. | 0726-540278 |
| Kashmore-Kandhkot | Madras Mohalla Kashmore Road Kandhkot. | 0722-672093 |
| Jacobabad | Famliy Line Near Maree Masjid Shikarpur Road Jacobabad. | 0722-652261-62 |
| Shikarpur | Kehri Nawab Khan Mukhtiarkari Road District Shikarpur. | 0726-540278 |
| Kashmore-Kandhkot | Madras Mohalla Kashmore Road Kandhkot. | 0722-672093 |
| Jacobabad | Famliy Line Near Maree Masjid Shikarpur Road Jacobabad. | 0722-652261-62 |
| Larkana | House No. 180 Sachal Sarmast Colony Near TCS office District Larkana | 0744-752824 |
Punjab
Following services are available to flood affectees in Punjab,
1. Punjab Emergency Service - Rescue 1122
Rescue 1122 is an emergency response service present in all districts of Punjab. The service provides emergency rescue services in case of any natural disaster, fire, accidents, or any other situation that needs a rapid response. The service provides first aid and ambulance service as well. If you need assistance, you can contact them directly by dialing 1122 from your phone.
2. PDMA Punjab 1129
Provincial Disaster Management Authority (PDMA) Punjab is an authority under the Government of the Punjab responsible for disaster risk reduction, management, relief, and rehabilitation. If you are in the flood affected areas of Punjab, you can contact PDMA Punjab by dialing 1129 from your phone.
3. Commissioner Offices, Punjab
Divisional Commissioner and Deputy Commissioner (DC) are responsible for overlooking administrative issues in their respective divisions and districts. They are also responsible to provide relief and rehabilitation services to disaster struck population on behalf of the provincial government. If you are facing any issue with getting the relief fund announced by the Government of Punjab for people in flood-stricken areas, you can contact your DC offices.
| District | Address | Contact Number | Website |
| Dera Ghazi Khan | Deputy Commissioner Office, Katchehri Road , Dera Ghazi Khan | 064-9260340 | https://dgkhan.punjab.gov.pk/contact_us |
| Rajanpur | Deputy Commissioner Office, Waris Meer Road, Rajanpur | 0604 -920001 | https://rajanpur.punjab.gov.pk/contact_us |
| Layyah | Deputy Commissioner Office, Aziz Tariq Road, Layyah |
0606-920103 0606-920104 | https://layyah.punjab.gov.pk/contact_us |
| Mianwali | The District Accounts Officer Mianwali, Sargodha - Mianwali Rd, Mianwali, Punjab | 0459-234300 | https://mianwali.punjab.gov.pk/contact_us |
4. Chief Minister Punjab Complaint Cell
If you are facing any difficulty in receiving relief goods, you can register a complaint online on Chief Minister’s Office Complaint Cell online or you can call on 0800-02345 to register your complaint through phone.
5. Primary and Secondary Healthcare Department/ District Health Authorities
If you are living in a flood affected area and you are experiencing any disease outbreak in your area like malaria, dengue, TB, or cholera. Or if you have missed your child’s vaccination due to floods, you can contact Primary and Secondary Healthcare Department, Government of Punjab on their Healthline 1033 or 0800-99000.
6. Sehat Sahulat Program – Information and Complaints
All permanent residents of Punjab are eligible for Naya Pakistan Qaumi Sehat Card under the Sehat Sahulat Program. Under the program, families can get free health care at the empaneled hospitals. You can check your eligibility for the program by texting your CNIC number 8500. If you are facing any difficulty regarding the program, you can call on 0800-09009 or call Punjab Health Care Initiative Management Company on
- 042-99332647
- 042-99332266
7. Child Protection and Welfare Bureau, Punjab
You can contact Child Protection and Welfare Bureau Punjab to get help for children around you who are facing abuse or harassment which could be physical torture or abuse, sexual abuse, forced and underage marriage or underage labor. Or if an orphan kid around you needs protection or help. The helpline number of the bureau is 042-1121.
8. Women Development Department, Punjab
If you are facing any kind of domestic abuse or harassment, discrimination or are denied your right in property you can reach out to Women Development Department, Punjab through their helpline 1043 to get protection or free legal aid. Women Development Department also provides skill development opportunities to women.
Balochistan
Following services are available to flood affectees in Balochistan,
1. Provincial Disaster Management Authority (PDMA) Balochistan
PDMA is controlled by the Government of Balochistan and is responsible for responsible for disaster risk reduction, management, relief, and rehabilitation. If you are in flood affected areas of Balochistan and need any kind of assistance, you can contact PDMA Balochistan’s control room on the following number, 081-9241133.
2. Medical Emergency Response Center (MERC) Balochistan
Medical Emergency Response Center (MERC) is a medical emergency response service operated by the Government of Balochistan. If you need any emergency medical assistance, you can contact MERC by dialing 1122 from your phone.
3. Chief Minister Complaint Cell
Chief Minister of Balochistan has setup a complaint cell to address the grievances of citizens of Balochistan. If you have not received relief goods or the local authorities are not cooperative in providing relief and rehabilitation items, you can contact Chief Minister Complaint Cell on the following numbers,
- 081-9202550
- 081-9201798
Khyber Pakhtunkhwa
Following services are available in Khyber Pakhtunkhwa for flood affectees
1. Provincial Disaster Management Authority, Khyber Pakhtunkhwa
Provincial Disaster Management Authority (PDMA), Khyber Pakhtunkhwa is an authority under the Government of Khyber Pakhtunkhwa responsible for disaster risk reduction, management, relief, and rehabilitation. If you are in the flood affected districts of Khyber Pakhtunkhwa, you can contact PDMA Khyber Pakhtunkhwa by dialing 1700 from your phone or by contacting 0316-4261700 through WhatsApp.
2. Rescue 1122
Rescue 1122 is an emergency response service available in all districts of Khyber Pakhtunkhwa. If there is any natural disaster, medical emergency, a fire has broken out or an accident has happened, you can call Rescue 1122 by dialing 1122 from your phone.
3. Deputy Commissioner Offices Khyber Pakhtunkhwa
Deputy Commissioners are representatives of provincial government in their respective districts, who are responsible for implementation of provincial government’s programs for flood affectees in their areas. If you have been affected by the floods and are residing in Khyber Pakhtunkhwa, you can contact your DC Office to request relief and rehabilitation goods,
| District | Address | Contact Number | Website |
| Dera Ismail Khan | DC Office, Cantt DI Khan | 0966-9280116 | https://dikhan.kp.gov.pk/ |
| Swat | Saidu Sharif Road, Gulkada Mingora, Swat | 0946-9240337 | https://swat.kp.gov.pk/ |
| Charsadda | Tehsil Bazar, Razzar Bypass, Charsadda | 091 9220024 | https://charsadda.kp.gov.pk/ |
| Nowshehra | Main GT Road, Nowshehra Cantt, Nowshehra | 0923-9220098 | https://nowshera.kp.gov.pk/ |
| Tank | Tank-Wana- Angoor Ada Road, Near District Courts, Tank | 0963-511326 | https://tank.kp.gov.pk/ |
| Swabi | Faqirabad, Swabi-Topi Road, | 0938-920006 | https://swabi.kp.gov.pk/page/contacts |
| Lakki Marwat | Essa Khel Mianawali Road, Daulat Tajazai, Lakki Marwat |
0969-538330
| https://lakkimarwat.kp.gov.pk/ |
| Lower Chitral | Biron Shal Road, Jang Bazaar, Chitral | 0943-412055 | https://lowerchitral.kp.gov.pk/ |
| Upper Chitral | Boni, Chitral | 0943-470355 | https://upperchitral.kp.gov.pk/ |
| Kohistan Upper | Karakoram Highway, Dassu, Kohistan | 0300-5638478 | https://upperkohistan.kp.gov.pk/ |
4. Khpal Wazir-e-Ala Rasai- Complaint Cell
If you are facing any difficulty in availing the relief and rehabilitation funds or goods that Government of Khyber Pakhtunkhwa is providing to flood affectees, you can contact ‘Khpal Wazir-e-Ala Rasai’ complaint cell by calling 1800 or lodge complaint online through CM complaint cell website.
5. Sehat Sahulat Program – Information and Complaints
All permanent residents of of Khyber Pakhtunkhwa are eligible for Sehat Card Plus under the Sehat Sahulat Program. Under the program, families can get free health care at the empaneled hospitals. You can check your eligibility for the program by texting your CNIC number 9780 or online through Sehat Card Plus website. If you are facing any difficulty regarding the program, you can call on 0800-89898.
6. Child Protection and Welfare Commission
You can report child abuse – sexual harassment, underage and forced marriages, forced labor – to Child Protection and Welfare Commission Khyber Pakhtunkhwa by calling 1121.
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